Microsoft Dynamics 365 ERP & CRM Solutions
Architecting, customizing, and integrating Microsoft Dynamics 365 Finance & Operations, Business Central, and CRM platforms to streamline global supply chains, financials, and operations.
Enterprise ERP Synchronization & Unified Business Operations
Connecting finance, supply chain, and CRM data into a single source of enterprise truth.
Phased Enterprise ERP Migration & Unified Dataverse Architecture
Enterprise resource planning implementations often fail due to chaotic data migrations, custom code bloat, and poor organizational adoption. Bitneka delivers structured Microsoft Dynamics 365 implementations across Finance & Operations, Business Central, and Customer Engagement, aligning workflows directly with corporate objectives.
Our certified Microsoft specialists integrate Finance, Supply Chain, and Customer Engagement with existing data lakes and Power Platform micro-automations for end-to-end operational visibility.
Finance & Supply Chain Mastery
End-to-end implementation of multi-entity accounting, warehouse management, and demand planning.
Azure & Dataverse Integration
Seamless synchronization between Dynamics 365, legacy databases, e-commerce, and third-party logistics.
Power Platform Automation
Custom low-code mobile portals, automated approval workflows, and Power BI executive analytics.
Operational Synchronization & Enterprise ERP Modernization
Predictable multi-phase ERP implementation, minimal business disruption, and automated financial workflows.
Real-Time Financial Clarity
Close books faster with unified multi-entity accounting, automated currency revaluations, and consolidated P&L.
Fast CloseOptimized Supply Chain & Inventory
Automated replenishment, warehouse zone routing, and real-time tracking across international depots.
30% Less Carrying CostUnified 360 Customer View
Connect Sales, Service, and Field Operations so your customer teams share identical transaction histories.
360° VisibilityAutomated Routine Workflows
Eliminate manual invoice matching and purchase order approvals with automated Power Automate flows.
70% Manual Time SavedEnterprise Role-Based Security
Granular field-level security, separation of duties compliance, and automated audit logging.
SOX CompliantContinuous Cloud Updates
Stay current on Microsoft's evergreen cloud platform without breaking custom extensions or integrations.
Zero BreakageDynamics 365 ERP, CRM & Power Platform Solutions
Comprehensive technical capabilities covering the entire software lifecycle.
Dynamics 365 Finance & Supply Chain (F&O)
Enterprise ERP implementation for mid-market and global enterprises with complex operations.
- Multi-currency, multi-entity general ledger consolidation
- Advanced warehouse management (WMS) and barcode scanning
- Bill of materials (BOM) & production order scheduling
- Vendor collaboration portals and automated procurement
Dynamics 365 Business Central Deployment
Agile, all-in-one business management ERP tailored to growing small and mid-market organizations.
- Rapid deployment methodology (Go-live in 8-12 weeks)
- Custom AL extension development without modifying core code
- Native integration with Microsoft 365, Excel, and Teams
- Cash flow forecasting and automated bank reconciliations
Dynamics 365 Customer Engagement (CRM)
Empowering sales, service, and marketing teams with connected relationship intelligence.
- Sales pipeline management and opportunity scoring
- Omnichannel customer service ticketing & SLA tracking
- Field Service route optimization and mobile technician apps
- Marketing automation and lead scoring integration
Power Platform & Custom App Extensions
Extend Dynamics capabilities rapidly with custom low-code tools and automated workflows.
- Custom Power Apps canvas and model-driven business tools
- Complex multi-step approval workflows via Power Automate
- Power Pages customer and vendor self-service portals
- Dataverse data model engineering and security configuration
Legacy ERP Migration & Data Cleansing
Migrate from legacy systems (SAP, AS400, QuickBooks, Dynamics NAV) with zero data loss.
- Automated ETL data extraction, cleansing, and deduplication
- Historical balance and open transaction reconciliation
- Cutover dry runs to minimize production downtime
- User acceptance testing (UAT) and parallel run validation
Ongoing Managed Support & Health Checks
Dedicated technical support, proactive performance tuning, and version update management.
- 24/7 technical incident resolution SLAs
- Microsoft One Version update testing and validation
- Performance tuning for slow batch jobs and SQL queries
- Custom training sessions for financial and warehouse staff
Microsoft Dynamics 365 & Dataverse Integration Architecture
Architectural map connecting core ERP modules, Common Data Model (Dataverse), Power Platform business process automations, and enterprise Azure data lakes.
ERP Core Services
Finance, Supply Chain, and Business Central operational backbone.
CRM & Service
Dynamics 365 Sales, Customer Service, and Field Service workflows.
Microsoft Dataverse
Unified Common Data Model with role-based security & entity relations.
Power Platform Automation
Power Automate RPA flows, Canvas Apps, and Copilot Studio extensions.
Azure Integration & Fabric
Azure Service Bus, Synapse Link, and Power BI executive analytics.
Our 5-Stage Microsoft Enterprise Implementation Process
A disciplined, milestone-driven framework ensuring transparent velocity and zero surprises.
Business Process Mapping & Gap Analysis
Documenting current state workflows, identifying inefficiencies, and designing future-state architecture.
Solution Design DocumentSystem Configuration & Customization
Configuring charts of accounts, posting groups, entities, and developing custom AL/X++ extensions.
Configured PrototypeData Migration & Dry Runs
Extracting historical master data, running pilot migrations into Dataverse, and validating balance sheets.
Reconciled Test DataUser Acceptance Testing & Training
Conducting guided UAT walkthroughs with your finance, supply chain, and sales power users.
UAT Sign-offGo-Live Cutover & Hypercare
Executing weekend cutover checklist backed by 60 days of on-site and remote engineering hypercare.
Successful Go-LiveConfigured Environments, Custom Extensions & Integration Runbooks
Every asset, codebase, and diagram is 100% your proprietary property from day one.
Fully Configured Dynamics 365 Tenant
Production ERP/CRM tenant configured with approved chart of accounts, posting rules, and security roles.
Custom AL / X++ Extensions Repository
Clean, documented source code repository for all custom extension modules and plugins.
Data Migration Scripts & Logs
Reconciled data migration scripts, verification logs, and historical balance audit certificates.
Standard Operating Procedures (SOPs)
Custom step-by-step procedure guides and video tutorials for all core business workflows.
Executive Power BI Dashboard Pack
Pre-configured financial, sales, and supply chain reporting dashboards linked directly to Dataverse.
60-Day Post-Launch Hypercare SLA
Dedicated response SLAs for immediate resolution of any month-end closing or transaction questions.
Why Enterprises Trust Our Microsoft Practice
We eliminate traditional outsourcing risks through senior talent, transparent velocity, and proven standards.
Certified Microsoft Architects
Direct access to senior engineers with multiple Microsoft Dynamics certifications and 8+ years ERP experience.
Extension-Only Architecture
We never modify base code. Everything is built as modular extensions, ensuring Microsoft cloud updates never break.
Fixed-Scope Milestone Delivery
We eliminate budget creep by working against clear, phased milestones and defined deliverables.
End-to-End User Adoption
We focus heavily on change management and hands-on user training so your staff enthusiastically embraces the system.
Dynamics 365 Modernization Case Studies & Migrations
Custom ERP rollouts, Azure cloud integrations, and Power Platform automation for enterprise operators.
Multi-Plant Supply Chain & Cost Accounting
Implemented Dynamics 365 Supply Chain Management across 4 manufacturing facilities in North America and Europe.
32% reduction in inventory carrying costs & unified GAAP/IFRS reportingHigh-Volume Warehouse Management & B2B Orders
Deployed Business Central with barcode scanner integration processing 12,000 daily order line items.
Order pick-to-ship cycle time reduced from 24 hours to 4 hoursProject Accounting & Resource Utilization
Configured Dynamics 365 Project Operations tracking billable hours, project milestones, and automated client billing.
18% increase in billable consultant utilizationField Service Dispatch & Mobile Technician App
Implemented Dynamics 365 Field Service coordinating 150 field engineers with offline tablet work orders.
First-time fix rate increased from 68% to 91%Operational Efficiency & Financial Reconciliation Milestones
Audit cycle reductions, real-time inventory visibility, and manual data entry elimination.
Frequently Asked Questions
Direct answers to key technical, security, and engagement questions.
What is the difference between Dynamics 365 Business Central and Finance & Operations (F&O)?
Business Central is designed for small to mid-sized businesses looking for an all-in-one ERP that is fast to deploy and cost-effective. Finance & Operations (F&O) is built for large, complex multinational enterprises requiring multi-entity global consolidations, advanced discrete manufacturing, and heavy supply chain operations.
How do you ensure our existing data is accurately migrated into Dynamics 365?
We employ a multi-stage migration framework: initial audit, automated cleansing of duplicate records, dry-run test migrations in sandbox environments, and rigorous financial balance reconciliation. We never go live until accounting balances match historical records to the penny.
Will future Microsoft automatic cloud updates break our custom modifications?
No. Modern Dynamics 365 development strictly uses extension models (AL code for Business Central, extensions for F&O). Custom logic hooks into standard Microsoft events without altering base application code, guaranteeing that Microsoft's monthly cloud updates install smoothly.
Can Dynamics 365 integrate with our custom software, e-commerce, or third-party tools?
Yes. Dynamics 365 exposes rich OData, REST APIs, and Azure Dataverse integration endpoints. We frequently build automated bi-directional integrations with Shopify, custom portals, Salesforce, third-party logistics (3PL), and payment processors.
What is the typical timeline for an ERP implementation?
A standard Business Central implementation typically requires 8 to 14 weeks from kickoff to go-live. Complex Dynamics 365 Finance & Operations multi-plant deployments typically span 5 to 9 months depending on entity count and customization scope.
Modernize Your Enterprise Financials & Operations
Schedule an executive discovery session with our Lead Microsoft Dynamics Architects to map out your ERP modernization plan.